All Papillionaire Bicycles come with a LIFETIME warranty on frames and forks.
All other components are warranted for one year from the date of purchase. This only applies to failures or defects arising from normal, everyday use of the bicycle.
Tyres and inner tubes are not included in this warranty. However, if you bring a Papillionaire bicycle with a punctured inner tube or damaged tyre into a Papillionaire store, one of our mechanics will fix it for you for little or no charge.
Papillionaire Bicycles works on a policy of fairness. We often go above and beyond what is strictly required to ensure that our customers are happy. Customer satisfaction is our primary concern.
Please note that Papillionaire Bicycles will replace frames at its discretion, surface rust and colour fade are not included in this warranty. From time to time Papillionaire discontinues particular bicycle colours or models. In this case, replacements will be the current frame design and not an exact duplicate. However, we will not replace your bike with a model of lesser value.
This warranty does not cover normal wear and tear or damage resulting from accidents.
This warranty does not cover any personal injuries, damage to or failure of the bicycle or any other losses due to accident, misuse, neglect, abuse, normal wear, improper assembly or improper maintenance. An Australian Standards approved helmet should be worn at all times.